Brittany Ferries Review: Comfort, Convenience, and a Few Quirks

Overview of Brittany Ferries

Brittany Ferries operates routes between France, England, Ireland, Spain, and Portugal. The company promotes itself as a comfortable alternative to long drives, and many travelers agree. Recent customer reviews highlight clean cabins, pleasant atmosphere, and new ships that improve the experience. However, there are also noted drawbacks regarding dining costs and pricing policies.

Cabin Comfort and Onboard Experience

Cabins are frequently described as clean and comfortable. Newer vessels like the St Malo offer cabins with televisions and improved amenities. One reviewer who traveled extensively on Brittany Ferries over the years noted that the new ships are a real step up. Another traveler mentioned that the combination of comfort, convenience, and great service makes for a relaxing journey.

For families, there are kiddies’ play areas on deck, which can be a welcome distraction during the crossing. Loading and unloading processes on newer ships like the Portsmouth to St Malo route are reportedly easier than before.

Dining Options and Pricing

Onboard dining receives mixed feedback. The food is generally considered good but expensive. One reviewer dined in the CClub, which offered an excellent buffet for €55 per head. However, a notable quirk is the ban on beef in some dining venues, which may disappoint some passengers. The pricing structure for meals is seen as annoying by some, especially when combined with other onboard costs.

Key Considerations: Currency and Pricing

A common question among travelers is whether to pay in euros or pounds. Brittany Ferries allows payment in either currency, but the exchange rate used may not always be favorable. It is advisable to check the rate offered at booking and compare with your bank’s rate. Some customers have reported that paying in the currency of the departure port can be cheaper, but this varies.

Another point of frustration is the separate pricing for meals and the lack of included dining options. Unlike some airlines or cruise lines, Brittany Ferries does not offer free meals with standard tickets. This can add significantly to the overall cost of the trip, especially for families.

Promotions and Offers

Brittany Ferries runs periodic promotions. For example, a current offer advertises 5 days in England from €265 return with your car. Another promotion allows you to save up to 30% on your crossing by booking a Séjour Brittany Ferries package. These deals can make the service more affordable, but it’s important to read the terms carefully—discounts may apply only to specific routes or dates.

Customer Service and Reliability

Overall, customer service reviews are positive. Many travelers report that the staff are friendly and helpful. However, as with any large transport company, there are occasional complaints about delays or cancellations. The company offers a newsletter for travel ideas and special offers, and you can unsubscribe at any time. Privacy policy details are available on their website.

Pros and Cons Summary

Pros

• Clean and comfortable cabins with modern amenities on new ships
• Pleasant onboard atmosphere and good service
• Family-friendly with play areas for children
• Convenient alternative to long drives, especially for car travelers

Cons

• Onboard food is expensive, with no free meal options
• Ban on beef in some dining venues
• Pricing can be annoying, especially with currency exchange rates
• Promotional offers may have restrictions

Who Should Choose Brittany Ferries?

Brittany Ferries is a solid choice for travelers who value comfort and convenience over speed. It is particularly well-suited for families or groups traveling with a car, as the ability to bring your vehicle can save time and hassle at the destination. The new ships are a significant upgrade, making the journey part of the vacation experience.

However, budget-conscious travelers should be aware of the extra costs for dining and consider booking a package deal to save money. If you are looking for a no-frills crossing at the lowest possible price, other ferry operators or budget airlines might be more suitable.

Final Verdict

Brittany Ferries delivers on comfort and service, but the onboard dining costs and pricing quirks are genuine downsides. The new ships are a real step forward, and the overall experience is relaxing. Just plan ahead for meals and check currency options to avoid surprises.